RateDock

Slevomat registers a partner in the RateDock system
- RateDock (Bakuun) then takes over the onboarding of the partner for connection
- Room mapping between channel manager and RateDock is in progress
- Control
- Then RateDock sends a partnership request to the partner
- After approval, the actual connection between Slevomat and the partner takes place

Important information about mapping:

Ideally, the partner provides RateDock with all types of rooms that he may want to sell on Slevomat. – For each room, it is necessary to state the maximum number of people and whether it has the option of an extra bed. In the table that the sales representative fills in with the partner, it is therefore necessary to fill in the number of beds and extra beds, which is then added up in the column that determines the maximum possible occupancy of the room. For a double bed with the option of one extra bed, this is, for example, "max. occupancy allowed = 3 and extra beds = 1.

STOPSALE and Rate Plans
Newly, Slevomat, connected via RateDock , can accept different rate plans (hereinafter referred to as RP) at the room type level and send them back to the hotel in the reservation. The hotel can now recognize, in particular, what kind of food (BB, HB, etc.) and other details are involved, and thus have correct statistics and manage other features with a connection to Slevomat.
Please note, this does not mean that we can function 100% like Booking.com and other OTAs.
For example, prices also remain the same and are set up at the Slevomat, not at the RatePaln level.

As part of the connection, we can work with restrictions via the channel manager in terms of closing availability.
This means that the hotel can turn off either the entire room or just a specific rate plan.

• Stop Sale – Room level
• Stop Sale – Rateplan level
• Closed Arrival – Room level
• Closed Arrival – Rateplan level
• Closed Departure – Room level
• Closed Departure – RatePlan level

1) The customer requests a cancellation of the reservation
Cancellations can only be made by Slevomat. Please direct the customer to our customer care (podpora@slevomat.cz, tel. 222 745 354) or send information about the voucher cancellation directly to the e‑mail rezervace@slevomat.cz. We will take care of everything. Please do not delete the reservation from the system under any circumstances. As soon as we cancel the voucher, you will receive a confirmation e‑mail.

2) The customer wants to change the date of stay
If a customer contacts you and wants to change the date, you can immediately agree on a new date with them. After making the change, please inform us by e‑mail rezervace@slevomat.cz so that we can adjust the new date in our system. Unfortunately, the change will not be automatically transferred to us.

3) Customer wants to change room type
When a customer wants to change the room type, you make the change yourself in your system.

4) What should I do if I receive an email about a new reservation/change/cancellation?
The email is just information for you and is sent as confirmation of the change that Slevomat has made to your system. If you want to be 100% sure, we recommend checking its implementation directly in your system.

5) What should I do if I receive a notification about a new reservation by email, but it is not in my system?
I don't see her?
Please sort your reservations by date of creation and send us a screenshot to rezervace@slevomat.cz. We will check everything and get back to you.

6) What should I do if I want to add a new room type to the sale?
First add the room itself in your channel manager for Slevomat and then inform us about adding the room so that we can add the given room type to the event from our side.