Previo

1) The customer requests cancellation of the reservation

Direct it to us at Slevomat's customer department, tel.: 222 745 354. As soon as Slevomat cancels, you will receive a confirmation email. Cancellation is done only in Slevomat. The reception of the accommodation facility cannot carry out cancellations. Please do not make a reservation, please contact us at rezervace@slevomat.cz.

2) The customer wants to change the date of stay

If the customer contacts you and wants to change the date, make an agreement with him immediately and adjust the reservation yourself in Previo to the new date. As soon as the change is completed, you will receive an e‑mail stating the change to the original order and at the same time a new reservation for the given date, including automatically updates in Preview. The change can be made in the agreed time for cancellation/change, in a shorter time only after consultation with you.

3) The customer wants to change the room type

If the customer wants to change the room type, you make the change yourself in Previo.

4) The customer wants to take a child or a dog with him – he asks for a cot

When you have a free room, you can make the change yourself in Previo.

If you do not have a free room with an extra bed, it is necessary to contact the customer directly (you can find his contact in the Partner interface, in the Reservations tab) and agree on the best No deadline. If the customer requests a cancellation, write to us at rezervace@slevomat.cz.

5) Changing the limit on the number of rooms/closed days in the menu settings

Please check regularly the current free capacities entered in Previo. If you want to make a change in the number of rooms or limited days in the action setting on Slevomat, contact us at rezervace@slevomat.cz and write your requirements for the change .

If it happens that we place the reservation on a room that you currently have free in Previo, but you do not have a free room for the customer, you are obliged to provide him with alternative accommodation in the vicinity with the same or better services. Ã quality and provide the customer with the costs associated with it.

6) What should I do when I receive an email about a new reservation/change/cancellation?

The e‑mail is just information for you, it is sent as a confirmation of the change that Slevomat has made in your Previo. If you want to be 100% sure, we recommend checking its execution in Previu.

7) What should I do if I receive an order by e‑mail, but I don't see it in Preview?

Please sort your orders by date of creation in Preview and send us a screenshot to e‑mail rezervace@slevomat.cz. We will check everything and get back to you.

8) What does it mean when I receive empty orders in Previa?

These are the orders that customers have so far only placed in the cart and the order has not yet been completed – we keep them in the cart like this for about an hour. These reservations are marked as "temporarily unconfirmed reservations from Slevomat". Do not do anything with them, as soon as the customer pays the amount for the voucher, they will be sent to you correctly and to Previa.

If you have such an order waiting for more than an hour, please write to us at rezervace@slevomat.cz, we will process it. Technically, it is not possible for the customer to make an online reservation for a stay from Slevomat, if the order has not been paid in full. The voucher number will only be generated for the client after the full amount for the stay has been paid.

9) I have created a price plan for Slevomat in Previo, but the capacities are sent incorrectly

Previo offers the possibility of creating a price plan that you will use for sending capacities to Slevomat. From our side, it is not possible to set from which price plan we will take the capacity. We are always assigned one plan, which you select directly in the Previa settings. If you need advice on setting the price plan, please contact Previa support, where they will advise you on this matter.